Terms & Conditions

Hello dear Friend!

That is how we welcome every customer in our store. After all, to anyone who is engaged in LARP or Reenactmentv we treat as an old friend. A friend, who came to our shop to buy himself a tough outfit for the next game.
We hate to cheat our Friends. Therefore, from the very beginning of our shop there is no buyer, who did not receive his or her order or a refund. There not even a single one unresolved dispute or grievance. We value our reputation and friendly relationship with our customers more than money. Operation of any store is not immune to mistakes and failures. We correct our own mistakes due to our unique nature. Therefore, when making the order in our store, you can always count on our integrity, honesty and friendly attitude. We will always help and give advice in choosing the right size.

Payment

We accept payment by PayPal. If you do not have a PayPal account or you really want to pay by bank transfer or by credit card, please contact us via email, we will give you the opportunity to do just that.

Terms of manufacturing

Everything sold in the shop we make ourselves in Ukraine. Production time is specified for each product separately. Typically, it takes 2 weeks for items that are not in stock. In the summer, when we get many orders consequently, production time may increase. Therefore, if you need the item by a specific date, please indicate this in the comments of the order.

Delivery time

Items are delivered viaair mail. After submitting the order, we will send you the tracking code, which will enable you to track the location of your package. The shipping time is two weeks, depending on the country. The fastest package delivery is to England, which takes between 7-10 days.

Shipping Cost

Shipping cost depends on the final destination and package weight. The greater weight, the cheaper the shipping cost per kilogram. Therefore, by combining multiple orders you can significantly save on shipping.
Shipping cost can be seen in your shopping cart. To do this register on the site, place items in the cart and click Checkout> Continue> Continue

Customs

Each package is accompanied by the documents, which allow the fastest delivery time from our store to your door. Therefore, cases of delay of our goods by Customs are very rare. However, we do ask that you take into account that small chance that you will have to carry out customs clearance. If your order is detained by customs please contact us and we will send you an electronic copy of the documents that will pay a minimal fee. Even with the payment of fees, our products are still cheaper than in most stores of the United States and Europe.

All applicable duties, custom fees or taxes which requires the recipient’s country upon entry of the goods are paid by customer. Please note that these charges are not charged by us, and therefore cannot be refunded by us.

Warranties and refunds

Guaranteed mail service, we ensure that the goods will be received by you or your money back. If you received a defective product, a wrong item or wrong size, we will replace it at our expense. If for some reason we can not fulfill your order we will DEFINITELY return your money.

Please pay attention that all the claims concerning measurements have to be made within 3 days after the order is received.

If you wrote the incorrect or partly address (missed ZIP code, State, Region, str. etc)  or incorrect Name and Surname of the receiver  or you have not claim an order in time and the parcel was returned to us the customer pays for returned delivery cost.  The cost of returned delivery will be charged from the cost of order. 

If you wish to cancel transaction (before the order was made and sent), please, note, that there is non-refundable 10%.

By placing an order, you agree that you have read shop policies and item description. 

If you have any questions please contact us at this address: sales@stahlgilde.com